Help and frequent questions

Tap Sign up, enter your email and a password, then your name, date of birth, address and province. Accept the required consents and answer the quick check. You must be of legal gambling age in your province.

In Québec, 18 or older, and you must be located in the province. We verify your age when you register and may verify it again at any time.

No. Each player holds a single account in their own true name. Multiple accounts breach our Terms and may lead to suspension.

Use the “Forgot password?” link on the login page: we send you a link valid for one hour. For your security we may verify your identity before restoring access.

Write to support and we will close your account; any verified balance is returned to you, subject to standard checks. For a temporary break, choose self-exclusion in your account instead.

Open a game, pick your numbers or Quick Pick, set the number of lines and confirm. The cost is the price of a line times the number of lines. Your ticket is saved in your account and compared with the draw.

Quick Pick instantly generates a random line of numbers. You can combine a hand-picked line and quick lines on the same ticket.

Each lottery shows its draw days and time on its page. Results come from certified systems, are posted right after the draw and recorded in your account.

You buy a ticket, the result is revealed on screen and any prize is credited immediately. Each instant game publishes its price and chance of winning.

Every game page shows its prize tiers and their odds. Odds describe the long run and guarantee no win on any ticket; chance has no memory, and a past result never changes the next one.

Through an approved payment method in your own name. The logos in the footer show the methods available. We never extend credit for play.

Prizes are credited to your account once results are validated. Small prizes are automatic; larger ones may require an identity check, and some follow procedures set with the regulator.

Request a withdrawal to a verified payment method in your name. For your protection, a withdrawal may be subject to identity verification, limits and a security review.

Know-Your-Customer (KYC) and anti-money-laundering rules require us to verify identity, age, address and source of funds. This keeps play safe and compliant and protects your account.

In your account, set a daily spending limit and a daily time limit. Every purchase is checked against your spending over the last 24 hours.

From your account, self-exclude for 24 hours, 7 days, 30 days or six months. During that time play is blocked; a self-exclusion can be extended, never shortened. You can also join your province's self-exclusion program.

Free, confidential help is available 24 hours a day through the provincial helpline shown at the bottom of every page. It supports family members too.

You must be of legal age to register, and we verify it. On a shared device, protect access with a password and never let a minor play on your account.

Yes: encryption in transit, access controls and monitoring. Your personal information is handled under Canadian law (PIPEDA) and Québec's Law 25. Details are in our Privacy Policy.

Choose a strong, unique password, keep it to yourself and log out on shared devices. Tell us right away if you suspect unauthorized access.

Refresh the page, clear your cache or use an up-to-date browser. If the problem continues, write to support with your device and browser.

The whole site is available in French and English. Switch at any time with the FR / EN selector.